Our ambition is to assist the Dispatchers in every possible way in their efforts to perform the duties as presented in EUFALDA's page "What is a flight Dispatcher" and The Airline Dispatchers Federation's page
"Job Description of the AIRCRAFT DISPATCHER"

As a Dispatcher you need to receive the right information from your Flights in order to be able to perform an active Flight Watch.

This means departure information as well as progress information, i.e. position reports.

You also need the means to be able to communicate back to your Flight should the need arise.

Operating to scheduled stations you would probably receive arrival and departure information from your ground handlers without any problems.

However, from ground stations served on a more Ad Hoc basis the delivery of such information might not be up to standard and your expectation. Instead of having to educate handlers at a lot of different stations to send you information in a timely manner, it would be easier if your crews passed the information through one channel - whatever the ground station - via HF radio to STO radio.

By following this procedure:

• You will have one stop to go to in order to get your information
• Your crews will become used to calling STO radio 
• Crews would thus routinely be standing by on SELCAL guard.

When your ACARS messages are not being responded to, you would look for alternative ways to contact your crews. HF radio would be the most likely alternative. But if your crews are not guarding one of our frequencies on SELCAL, we will not be able to assist you the way you expect and the way we would like. We therefore once again recommend that crews as a Standard Procedure establish SELCAL guard with us whenever in our Service Area provided it is not conflicting with ATC requirements.