• Departure Messages. From certain stations, where ground network is known to be slow, it is often a better alternative – or a complement – to have crews send Departure Messages via HF radio to us for onward delivery.
• Position Reports. We forward position reports to give the airline updated information on the progress of the flight for an accurate Flight Watch. Any technical malfunctions could easily be included to give Maintenance an early warning to reduce the risk of unwanted extended ground stoppage time.
• PRD/RDA. The exchange of Redispatch Messages and subsequent RDA will be handled in a quick and reliable manner.

Or you may elect to go one-stop-shopping and have all of your messages go through us. After all, our only objective is to see to it that communications for our customers are handled in a rapid and reliable manner. Ground handlers at various stations have many other duties to attend to, which in some cases might affect the flow of information.

Our computer will normally be stored with the addresses to which all Air-to-Ground messages should be forwarded for each individual company. This means a message will reach its destination just a few moments after a positive read-back, delivered by SITA, ARINC, AFTN, fax or e-mail.

By applying communication routines as outlined i.e. the flight crews monitoring one of our frequencies on SELCAL, the airline can also make the necessary arrangements to allow for quick response times on requests from Operations or other ground support facilities.